Terms and Conditions
These Terms and Conditions (“Terms”) outline the rules and obligations related to your access and use of products and services provided by Sign Future Industry Sdn Bhd (1403897-U), hereafter referred to as “Sign Future”, “we”, “our” or “us”.
By using our website, platforms, or any of our digital services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you are acting on behalf of a company or organization, you confirm that you have the authority to agree to these Terms on its behalf.
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1. Scope of Services
Our services include, but are not limited to, the online platforms, tools, products, content, and features available at https://signfuture.com.my or any other official domain operated by Sign Future.
These Terms apply to all visitors, users, and others who access or use the Service.
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2. User Eligibility
Anyone accessing our platform is considered a “user.” If you register or access our services using an email or contact method linked to an organization, it is assumed that you are authorized to represent that organization. In such cases, all responsibilities, permissions, and acknowledgements under these Terms will apply to that entity as well.
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3. Updates and Modifications
Sign Future reserves the right to revise these Terms at any time without prior notice. Any updates will be published on our website. Continued use of the services after such changes means you accept the updated Terms.
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4. Acceptance of Terms
By accessing or using any of our services, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy and any additional guidelines or policies we may provide.
Artwork Submission Guidelines
Client Responsibility
At Sign Future, we do not provide artwork design, layout, or editing services. Customers are fully responsible for preparing, checking, and submitting their own print-ready files. Please ensure all designs are finalized before uploading.
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Accepted File Formats
Please make sure your files are submitted in the following formats:
• ZIP File – must be in actual print size and CMYK color mode.
• For die-cut or white ink jobs – only Adobe Illustrator (AI, CS6) is accepted. Ensure all:
• Fonts are converted to outlines,
• Images are embedded,
• Layers are properly organized.
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File Review & Print Liability
We do not perform file checks or pre-print approvals. Any file issues — such as incorrect dimensions, low resolution, missing bleed, or overprint settings — are the sole responsibility of the customer.
If the submitted artwork is unusable or violates our production requirements, we reserve the right to cancel or delay the order.
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Restricted Content
Please do not submit artwork that:
• Infringes on any copyright or intellectual property rights;
• Includes illegal, offensive, or defamatory material;
• Violates local or international laws and regulations.
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Legal Disclaimer
We shall not be held responsible for any legal issues, violations, or consequences arising from the content of your artwork.
By submitting your files, you agree to indemnify Sign Future Industry Sdn Bhd from any claims, damages, or losses that may occur in connection with the production or use of your artwork.
Orders, Cancellations & Refunds
Order Confirmation
All orders are considered final once submitted and full payment is received. As a general policy, orders cannot be changed or cancelled unless specific conditions apply, as outlined below.
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Eligible for Cancellation (Subject to Review)
Orders may be cancelled and refunded to your account wallet only if:
• The submitted artwork does not meet our print specifications;
• And you are unable to provide a corrected file for production.
Refunds in this case will be credited to your online wallet on our platform and can be used for future purchases.
We do not issue refunds via bank transfer, cash, or alternative payment methods.
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Non-Cancellable Orders
Cancellation is not possible once the order has entered the production or printing phase, regardless of reason.
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Out-of-Stock Situations
If we are unable to fulfill your order due to stock limitations on our end:
• A full refund will be issued either via online bank transfer to the original payer, or
• Credited to your account wallet, depending on your preference.
We apologize for any inconvenience this may cause and appreciate your understanding.
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Conditional Cancellations
In certain cases, cancellation requests may be submitted for consideration. Approval is not guaranteed, and we reserve full discretion to accept or reject the request.
Examples where cancellation may be denied or a cancellation fee may apply:
• The order is currently under file inspection;
• Materials have already been sourced or prepped;
• Stand-only orders are already being processed or ready for pickup.
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Cancellation Fee
If a cancellation is approved, a RM10 processing fee will be deducted from your refund.
This fee covers administrative work, file setup, and material handling costs.
Refunds in such cases will only be returned to your account wallet on our platform.
No refunds will be made via bank, cash, or other external methods.
Printing & Product Disclaimer
Please be advised that all printed products may have slight variations in size, colour, and finishing. These are considered acceptable industry tolerances and are not regarded as defects. Kindly take note of the following:
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Size Accuracy
Due to production and material characteristics, size tolerances apply. For every 10 feet of material:
• General Materials: ±1–2 inches
• Mounting Boards: ±5mm–20mm
• Acrylic Sheets: –5mm to –20mm
• Fabric Materials: ±2–5 inches (subject to shrinkage during heat-drying)
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Colour Disclaimer
Colours seen on screen may differ slightly from the final printed output. Colour matching is not guaranteed.
Colour output may vary from order to order due to differences in material batches, ink, heat, and humidity during production.
We shall not be held responsible for any dissatisfaction caused by colour variation. If your project requires strict colour accuracy and cannot tolerate variation, we advise not to proceed with the order.
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Printing & Finishing Disclaimer
Minor imperfections may occur during printing and finishing. This includes, but is not limited to:
• Fine lines (especially in light or gradient backgrounds)
• Minor ink smudges, small ink dots, or slight misalignment
• Colour bleeding, fading, or dropouts in certain design elements
Most finishing processes such as cutting, joining, gluing, or sewing are manually completed. As such, slight inconsistencies or variations may occur and are considered normal. These will not be treated as product defects and are not valid reasons for refunds or exchanges.
Payments
Accepted Payment Method
All payments should be made via instant online bank transfer to the following account:|
SIGN FUTURE INDUSTRY SDN. BHD.
MAYBANK ACCOUNT NUMBER : 5621 0681 5897
If you choose to pay using any method other than instant transfer, please be informed that your order will only be processed after full payment is successfully received and verified.
To avoid delays, please ensure your payment has been completed before uploading your payment slip at the checkout stage. This helps us verify your payment quickly and begin processing your order without interruption.
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Refund & Credit Policy
• In cases of accidental or excess payment, the excess amount will be credited to your account wallet on our website.
• Wallet credit is not refundable and cannot be transferred to other users.
• Any amount received as part of top-up promotions or bonus credits is strictly non-refundable and non-transferable, and must be used only for purchases through our online platform.
Delivery Policy
Delivery Coverage
We provide free delivery within Peninsular Malaysia for all standard orders.
All deliveries are handled by third-party courier or transport service providers, depending on the size, weight, and destination of the goods.
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Tracking Information
Once your order is ready for dispatch, we will provide you with a tracking number via Website.
Customers are responsible for tracking the parcel and ensuring availability at the delivery location.
Please note that for remote or rural areas, delivery times may be longer due to limited courier coverage.
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Proof of Delivery
A signature is required upon delivery. If the recipient is unavailable, the parcel may be left with a receptionist, security guard, or an authorised person at the delivery address.
Their signature shall be considered valid proof of delivery.
Once the parcel has been successfully delivered using the above method, we are no longer responsible for any loss, theft, or damage resulting from failure to collect or secure the parcel.
To customers using Lalamove rider services
Please ensure that the order number provided to the Lalamove driver is correct, and that you select the ‘door-to-door’ service
option to ensure smooth pickup.
We will not be held responsible for any loss or damage that occurs after the
item has been handed over to Lalamove.
Turnaround Time
Production lead time begins only after full payment has been received and your artwork is confirmed to meet our print requirements.
Please note that turnaround is subject to our daily cut-off times listed below, and may also be affected by temporary closures or holidays.
We are not responsible for informing you personally of our closing hours or any closure announcements.
However, should our operations be temporarily paused due to public holidays, facility inspections, or other events, an announcement will be posted on our official website and social media channels.
Once published, this shall be deemed as a valid public notice for the specified date.
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Daily Cut-Off Times
• Next-Day Jobs:
• Monday to Friday: before 4:00 PM
• 2-Day / 4-Day Jobs:
• Monday to Friday: before 6:00 PM
Sundays and public holidays are excluded from production time and are not counted toward turnaround.
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Uncollected Orders / Parcels
Please be reminded that any orders or parcels not collected within 30 days from the notification date will be considered abandoned.
We reserve the right to discard or dispose of the items without further notice, and we shall not be liable for any losses, claims, or damages resulting from uncollected goods.
Price Variation
Please be advised that Sign Future Industry Sdn Bhd reserves the right to adjust or amend product prices at any time, without prior notice.
All listed prices are based on current estimated production costs. In the event of unexpected changes in material, labour, or operational costs, the final pricing may vary accordingly.
Unless a fixed price has been mutually agreed upon in writing by both parties, all prices remain subject to change.
Limitation of Liability
To the fullest extent allowed by applicable law, Sign Future Industry Sdn Bhd shall not be held responsible for any indirect, incidental, consequential, punitive, or special damages that may result from the use of our services. This includes, but is not limited to, any loss or damage arising from interactions, communications, or engagements between users, or reliance on any content or services provided, regardless of whether we have been notified of the potential for such damages.
This limitation applies under any legal theory, including but not limited to contract, tort (such as negligence), or any other basis of liability.
The terms outlined in this section reflect the agreed allocation of risk between both parties. By using our services, you acknowledge and accept these limitations, which have been considered in forming the basis of this agreement.
Indemnification
You agree to defend, indemnify, and hold harmless Sign Future Industry Sdn Bhd, along with its affiliated entities, partners, directors, officers, employees, contractors, agents, licensors, and service providers,
from and against any claims, damages, losses, liabilities, costs, or expenses (including legal fees and court costs) arising out of:
• your breach of these Terms,
• your use (or your end users’ use) of our services or deliverables, or
• any violation of applicable laws or third-party rights committed by you or your representatives.
This obligation will survive the termination or expiration of your relationship with Sign Future.
Termination of Usage
Sign Future Industry Sdn Bhd reserves the full right to suspend or permanently disable any user account or access to the services at any time,
in the event of a violation of our terms, policies, or if there is reasonable suspicion of misuse or misconduct.
Such action may be taken without prior notice, and will remain in effect until further clarification or resolution is provided.
We retain sole discretion in determining the severity of the breach and the appropriate course of action.
User Conduct and Defamation
At Sign Future, we promote respectful, honest, and professional interactions with all customers and partners.
We maintain a strict zero-tolerance policy toward abusive, disrespectful, or unreasonable behaviour.
Sign Future reserves the right to restrict, suspend, or permanently remove access to our website and services for any individual who shares false, misleading, or defamatory statements about our company, team, or services.
Any attempts to harm our reputation through baseless public comments, slander, or malicious claims—whether online or offline—may result in legal action being taken to protect our rights and business integrity.
Governing Law
These Terms shall be interpreted and enforced in accordance with the laws of Malaysia, without regard to any conflict of law principles.
Any disputes, claims, or legal proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Privacy Policy
Your privacy matters to us. This Privacy Policy (“Policy”) explains how Sign Future Industry Sdn Bhd (“we”, “our”, or “the Company”) collects, uses, and protects personal information when you use our website, online services, or other digital platforms (collectively referred to as the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Policy.
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1. Scope and Consent
This Policy applies to all visitors, users, or account holders who access or interact with our Services.
We act as the data controller for all personal data collected, received, or processed in relation to the Services.
We may revise this Policy from time to time. When updates are made, we will either:
• Send a notice to the primary email registered in your account, or
• Post a clear update on our website.
Significant updates will take effect 30 days after notification, while minor changes will apply immediately.
Continued use of our Services following an update implies your acceptance of the revised terms.
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2. Legal Basis for Data Collection
We collect and process your personal data only where we have a valid legal basis, including:
• Your consent (when provided explicitly)
• Contractual necessity (e.g., to fulfill orders or provide customer service)
• Legitimate interest (e.g., to improve our platform, ensure security, or respond to your inquiries)
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3. Information We Collect
We may collect personal information you provide directly and data related to your use of our Services, such as:
• Your name, email address, phone number, mailing address, occupation, and profile image
• Your IP address, browser/device type, and if applicable, mobile device ID
• Your interactions with our website and submitted content
• Social media account links (if used for login or communication)
• Survey responses submitted voluntarily
• Contact details of any representatives acting on your behalf
• Financial transaction details: payment method, amount, and currency
• Technical data such as cookies, analytics, and session usage behavior
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We take all reasonable steps to ensure your personal information is protected and handled in accordance with applicable Malaysian privacy regulations.
Warranties and Guarantees
For the avoidance of doubt, unless specifically stated otherwise, Sign Future Industry Sdn Bhd does not provide any express or implied warranty or guarantee regarding customer satisfaction for any products or services rendered.
We shall not be held responsible or liable for any losses or damages resulting from personal expectations or assumptions made independently by the customer.
That said, we remain committed to delivering high standards of service and doing our utmost to meet your needs to the best of our ability.
Notice for Deliveries via Lalamove
For customers who choose to use Lalamove rider service, please ensure the following:
• Provide the correct order number to the Lalamove driver.
• Select the “door-to-door” service option to ensure smooth pickup and delivery of your order.
⚠️ We will not be held responsible for any loss or damage once the items have been handed over to Lalamove.
Price Error Clause
In the event that a product is listed at an incorrect price due to typographical error or system malfunction, and the price is clearly inconsistent with market value, we reserve the right to cancel the order and issue a full refund without further liability. We will notify the customer as soon as possible after the error is discovered. Thank you for your understanding.
Rush Order
All rush orders are subject to prior review and approval by our company. If, after assessment, we determine that the requested deadline cannot be met, we will not proceed with the order and the full payment will be refunded to the customer’s wallet balance.
We strongly advise customers to contact our customer service team to confirm feasibility before placing any rush orders, in order to avoid unnecessary delays or refunds.
