This page forms the Shipping and Delivery details and in accordance with which we supply Products (each a “Product”) listed on our website www.signfuture.com.my (our “Website”) to you. Please take some time to read these terms before ordering any Products from our Website. By ordering any of our Products, you agree to be bound by these terms.

1.1 Sign Future purchases are shipped to customers for free.

1.2 The delivery is made by our own delivery team or our respective courier service partners.

1.3 Please note that we currently only deliver to West Malaysia and East Malaysia.

1.4 Estimated duration 3 working days customer will received the products from the shipment date.

1.5 We shall notify you in case there is late delivery due to unforeseen circumstances. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

1.6 Upon receiving of our Product, you may be required to sign for confirmation of receiving your order. Upon signing, you confirm that your order is received without any damages. You may contact Sign Future Customer Service Team at 011-5889 6458 for further assistance.

1.7 If you wish to change your order delivery date, kindly inform Sign Future Customer Service Team at 011-5889 6458. Change of delivery dates and times are entirely subject to availability and scheduling by our delivery team. Delivery team will contact customers after their purchase to arrange the delivery. Sign Future may charge additional delivery fees for any last-minute change of delivery date and time.

SIGN FUTURE INDUSTRY reserves the rights to accept or reject the returning of a product. Not All Products are Returnable. Please contact us you are unsure / undecided.

Buyer must inform SIGN FUTURE INDUSTRY at dropship.info@signfuture.com.my within 7 days of the SHIPPED DATE of the product if return is desired. Buyer must get approval from SIGN FUTURE INDUSTRY prior to returning a product.

For approved returning, the returned product must be in its original unopened condition. SIGN FUTURE INDUSTRY will confirm with the buyer for the returning arrangement and buyer must ship the product back to SIGN FUTURE INDUSTRY at his/her own cost. Buyer will take full responsibility of the product damage/lost of the during the return shipping, thus is advised to use insured courier shipping (PosLaju, Citylink, Fedex, DHL, etc.). Buyer must ship and return the product to SIGN FUTURE INDUSTRY within 7 days after receiving the return confirmation.

For a faulty or defective product found within 7 days of receiving, SIGN FUTURE INDUSTRY will pay for the return shipping cost (compensate as shopping point to customer’s account at SIGN FUTURE INDUSTRY). Customer must inform SIGN FUTURE INDUSTRY within 7 days of receiving the product. For products older than 7 days, customer will have to ship the product to SIGN FUTURE INDUSTRY for warranty claim at his / her own cost.

REFUND POLICY

Thanks for purchasing our products at www.signfuture.com.my operated by SIGN FUTURE INDUSTRY SDN BHD , In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

Privacy Policy

Sign Future Industry Sdn Bhd. Malaysia is committed to protect the privacy and security of any personal data that Companymay provide through the forms/surveys posted on-line. Personal data includes information that can be linked or directed to aspecific individual for example name, address, phone number or email address. Should SME Corp. Malaysia asks theCompany to provide certain information by which an individual/personnel can be identified when using this website, then theCompany can be assured that it will only be used for such purpose it is requested.

In accordance with Personal Data Protection Act 2010 of Malaysia (PDPA), any personal data provided by the Companyshall be protected according to the Act and Sign Future Industry Sdn Bhd. Malaysia shall not be held liable nor responsiblefor any information and/or contents in this Form/surveys that has been revealed and/or abused at large and/or already withinpublic knowledge and for any risks and/or occurrences by publishing any of the contents and informationgiven herein.All the information provided by the Company is for the utilization of Sign Future Industry Sdn Bhd.Malaysia and its verified strategic partners.

Request for access to and correction of any information submitted can be directed to us at info@signfuture.com.my

Your Privacy

This site is to explain the privacy policy which includes the use and the protection of information submitted by the visitor.If you make any transaction or send e-mails which contain personal information, this information may be shared with otherpublic agencies to help us to provide better and effective service

Information gathered

No personal data will be collected while browsing this website unless information provided by you through e-mails oronline application.

What will happen if I were to make links to other website?

The website has links to other websites. The privacy policy is only applicable for this website. Other websites linked mayhave their own Privacy Policy which differs from our policy and users are advised to read through and understand thePrivacy Policy for every website visited.

Amendments Policy

If the Privacy Policy is amended, the amendments will be updated for this website. While browsing through this website,you will be noted with the relevant information gathered, the way that the information is used depending on the situation,and how the information is shared with others.

1) Your order will be ready once we have received full payment within 6-7 working days
我们会在收到您的付款后, 6-7个工作日出货。

2) We are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service.
我们尽量遵守我们对顾客的出货时间, 但我们不能100%保证按时出货，由于种种因素，如天气，突发事件和快递服务的效率。

3) After you place order, we expect that the artwork is the artwork you want to be printed and will be send straight to print, and is not possible to change or cancel anything after that.
订单提交确定下单后，不能取消订单，不能更改稿件，所以请顾客们下单前务必确定您的稿件没问题。

4) Our campany only accepts AI file formats, we are not responsible for any loss or damage of image or artwork that occurs in conversions from any other file formats to AI file formats.
本公司只接受AI及PDF文件格式。档案必须是准确的尺寸，如是不同尺寸，本公司不负任何责任。

5) We will follow the size according to the file provided, Because these is custom hand made it can’t be 100% same size as artwork, The size it might be different between 0.5inch.
我们会尽量跟着电脑文件的尺寸, 因为这是人工订做的所以不能100%确定是一摸一样的尺寸, 因此相差0.5寸左右，此为无法避免之事实。